“We look forward to your return. The health and safety of you, our patrons, is our main concern. The theatre community was the first to close and the last to reopen and this has been a tremendous loss for all of us and the City of Chicago as the economic generator that the arts provide. Given that theatres need to open with 100% capacity, our working together with fellow Chicago arts organizations has given us the opportunity to chart our way back to opening our doors and bringing our stages alive again safely.”
Broadway In Chicago is looking forward to October 5 when we reopen our theatres. In addition to planning the return of fabulous Broadway shows, our masked and vaccinated staff has been working diligently to ensure that your return to the theatre will be safe and inviting. Your health and safety is our top priority. We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced all touchpoints including initiating mobile ticketing and making mobile Playbills available.
Our theatres operate at 100% capacity; as such, as an audience member, the proper wearing of masks will be required of you at all times in the theatre and throughout the performance. As well all audience members now through December 31, 2021, will be required to show proof of vaccination. For those with exemptions, a proof of negative COVID 19 test will be required.* These protocols are aligned with a growing coalition of over 60 performing arts venues and producers across Chicagoland that have agreed upon Covid-19 Vaccination and Mask Requirements for audiences through the end of 2021.
*Audiences members will need to be masked and fully vaccinated with an FDA authorized vaccine in order to attend the indoor performances in all our Broadway In Chicago Theatres. Audiences members must show proof of vaccination (either through electronic copy, photo copy or photo) along with photo ID at their time of entry into the venue with their valid ticket. “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose vaccine. If unable to be vaccinated, guests may provide proof of a COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 6 hours of the performance start time. No home tests will be accepted. This includes accommodations for children under 12 and people with a medical condition or closely held religious belief that prevents vaccination. Our mask mandate will continue to be in place through December 2022; however, the vaccination requirement is only in place now through December 31, 2021.
CONCESSIONS: There may be concession sales at your performance, however eating and drinking will only be allowed at your seat and your mask will need to be worn at all times except when actively eating or drinking. Broadway In Chicago’s COVID protocol may change or be extended, or relaxed without notice, as we continue to evaluate all protocols, informed by science, and conforming to all Federal, State and local requirements and follow changing rules and guidelines as they evolve for the safety of our patrons.
If you choose not to abide by these protocols and you purchased your tickets prior to August 17, 2021, you may request a credit for a future date or a refund by contacting [email protected]
COMMONLY ASKED QUESTIONS
Q: Why are you doing this when Government isn’t mandating this decision?
A: Theatres across Chicagoland were the first to close and the last to open and after over 17 months closed, a consortium of over 60 performing arts venues came together to learn how to live in this new environment with the Virus. By working together this group created a path to do just that and to bring you, our audiences back safely.
Q: What documents do I need to bring with me to the theatre?
A: Proof of Vaccine can be your official card or a photo or copy of your vaccine card along with a photo ID. If you are unable to vaccinate (this includes accommodations for children under 12 and people with a medical condition or closely held religious belief that prevents vaccination.) then you must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 6 hours of the performance start time. Home tests are not accepted.
Q: How long will this protocol/policies be in place?
A: At present we have a mask requirement in place through December 2022, but the vaccination requirement is currently only in place through December 31, 2021. Broadway In Chicago’s COVID protocol may change, be extended or be relaxed, without notice, as we continue to evaluate all protocols, informed by science, and conforming to all Federal, State and local requirements. This protocol will follow changing rules and guidelines as they evolve for the safety of our patrons.
Q: Where can I get my test done?
A: There are many testing centers across Chicagoland including CVS and Walgreens. Home tests are not accepted.
Q: What’s the difference between COVID tests?
A: COVID-19 PCR test taken within 72 hours of the performance start time (and takes 24 hours to receive results), and a negative COVID-19 antigen test taken within 6 hours of the performance start time (is known as a rapid results test as you should have results within 15 minutes).
Q: I’ve had Covid. Do I still need to be tested or obtain a vaccine?
A: Proof of Vaccine or COVID-19 Negative Test results are always required.
Q: Can I get a refund if I test positive or I choose not to be vaccinated or tested?
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary.
Q: What do I do if I lost my vaccination card?
A: Check your point of immunization; however, a photo of your immunization card or copy of the card is also accepted.
Q: Will there be food and drink in the theatres?
A: There may be concession sales at your performance, however eating and drinking will only be allowed at your seat and your mask will need to be worn at all times except when actively eating or drinking.
Q: Will children and students need to have an ID?
A: No. Audience members 15 and under will not be asked for ID, but will still need to present their vaccine card or negative test.
TICKET BUYER ASSURANCE PROGRAM THROUGH 2022
As a patron who purchases through BroadwayInChicago.com or Ticketmaster.com, our Ticket Buyer Assurance Program is available for all events that Broadway In Chicago hosts through 2022. Our goal is to be responsive to your needs, providing you with assurance to make advance ticket purchases with confidence throughout this unprecedented time.
If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit. Your health is vital to us. If you have concerns about attending your event, please let us know at least 48 hours prior to the performance time, and you’ll receive a full refund or Broadway In Chicago Credit for the future. All changes must be handled prior to your showtime.
Our future productions will continue to be reviewed as further guidance and recommendations are provided by the CDC and Chicago and Illinois Department of Public Health.