Lou Raizin, President of Broadway In Chicago:

The comfort and health of you our patrons, are our main concern. The theatre community was the first to close, in March 2020, during COVID and the last to reopen, in October 2021, and this was a tremendous loss for all of us and the City of Chicago as the economic generator that the arts provide. While we are all moving on, we continue to recommend masks given that we seat to 100% capacity.


Q: Will COVID-19 protocol change at the Broadway In Chicago Theatres?
A: We no longer require masks or proof of vaccination but strongly recommend your use of masks throughout the theatre. Guidelines may change without notice but will always be listed accurately on this website.

Q: Why is Broadway In Chicago still recommending patrons to be masked?
A: Due to the number of people attending theatre and that we seat to 100% capacity, we encourage (but not require) patrons to be properly masked. Protocols may change without prior notice.

Q: Are you able to ask for a refund due to changes in COVID Protocol?
A: COVID protocol can change without advance notice and there are no refunds or exchanges related to changes in COVID protocol.

Q: Can I get a refund if I am exhibiting symptoms for COVID-19
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary. Requests need to be made in advance and no later than 4 hours prior to show time. No request can be processed if not received 4 hours prior to your performance time.

Please include the following information:

If you purchased through Ticketmaster:
Show Name
Name on your Reservation
Performance Date
Your order number ending in CH5 from your Ticketmaster Confirmation Email.

If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request

If you are a subscriber:
Send your request to [email protected]
Show Name
Performance Date
Subscribers Name
Subscriber Account number

If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Show Name
Performance Date
Group Name
Group Account number

Q: Will there be food and drink in the theatres?
A: Yes, our bars are open offering food and beverage.


If you are exhibiting any COVID-19 symptoms, prior to your performance, please contact Broadway In Chicago Customer Service at 312-977-1702 or email [email protected] immediately and no later than 4 hours prior to your performance time. We will arrange for a credit for a later date or full refund if needed. There are no refunds or exchanges for requests made after 4 hours prior to your show time. There are no refunds or exchanges related to changes in COVID protocol.

If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit.