Today and every day the health and comfort of you, our patrons, are our main concern. The theatre community was the first to close and the last to reopen and this was a tremendous loss for all of us and the City of Chicago as the economic generator that the arts provide. Given that theatres needed to open with 100% capacity, our working together with fellow Chicago performing arts organizations has given us the opportunity to create COVID-19 protocol to chart our way back to opening our doors and bringing our stages alive again safely. In addition to planning the return of our Broadway Shows, our masked and vaccinated staff has worked diligently to ensure that your time in the theatre is safe and inviting. We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced all touchpoints including initiating mobile ticketing. While we no longer require masks we do strongly recommend that you wear your mask throughout the theatre.
If you purchased through Ticketmaster, click here for more information.
If you purchased through the box office, email Broadway In Chicago Customer Service at [email protected]
If you are a Broadway In Chicago Subscriber, email [email protected]
If you purchased your tickets through Broadway In Chicago Group Sales, email [email protected]
If you purchased your tickets through any other outlet not listed above (3rd Party Seller), you must go back to your point of purchase for a refund or exchange.
For further questions e-mail [email protected]
COMMONLY ASKED QUESTIONS
Q: Will COVID-19 protocol change at the Broadway In Chicago Theatres?
A: Due to these changing times our Broadway In Chicago COVID-19 protocol does continue to evolve in consultation with more than 60 performing arts venues and producers across Chicagoland (including Broadway In Chicago). As of July 18, 2022, we no longer require masks but strongly recommend your use of masks throughout the theatre. Guidelines may change without notice but will always be listed accurately on this website.
Q: Why is Broadway In Chicago still recommending patrons to be masked?
A: Due to the number of people attending theatre, we are continuing to encourage patrons to be properly masked. Protocols may change without prior notice.
Q: Are you able to ask for a refund due to changes in COVID Protocol?
A: COVID protocol can change without advance notice and there are no refunds or exchanges related to COVID protocol.
Q: Can I get a refund if I am exhibiting symptoms for COVID-19
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary. Requests should be made 48 hours prior to show time but no request can be processed if not received prior to your performance time.
Please include the following information:
If you purchased through Ticketmaster:
Name on your Reservation
Your order number ending in CH5 from your Ticketmaster Confirmation Email.
If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request
If you are a subscriber:
Send your request to [email protected]
Subscriber Account number
If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Group Account number
Q: Will there be food and drink in the theatres?
A: Yes our bars are open offering food and beverage.
Q: Are Children allowed in the theatre?
A: Broadway In Chicago recommends that children under 2 not attend and for further information each show gives recommended ages that can be found on each show page.
Q: How was this protocol originally created?
A: Theatres across Chicagoland were the first to close and the last to open and after over 17 months closed, a consortium of over 60 performing arts venues came together to learn how to live in this new environment with the virus. By continuing to work together this group has helped create and maintain a path to keep our audiences comfortable.
TICKET BUYER ASSURANCE PROGRAM THROUGH 2023
As a patron who purchases through BroadwayInChicago.com or Ticketmaster.com, our Ticket Buyer Assurance Program is available for all events that Broadway In Chicago hosts through 2023. Our goal is to be responsive to your needs, providing you with assurance to make advance ticket purchases with confidence throughout this unprecedented time.
If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit. Your health is vital to us, please let us know at least 48 hours prior to the performance time should you be exhibiting any COVID symptoms and we will arrange an exchange or a refund if necessary. All changes must be handled prior to your showtime.
This protocol will continue to be re-evaluated as further guidance and recommendations are provided and can change without advance notice. Please be advised that there are no refunds for changes in COVID protocol.