BROADWAY IN CHICAGO COVID-19 UPDATE

Mask Up Broadway In Chicago
THANK YOU FOR YOUR SUPPORT AND RETURN TO OUR THEATRES


 
Lou Raizin, President of Broadway In Chicago:
“Today and every day the health and safety of you, our patrons, are our main concern. The theatre community was the first to close and the last to reopen and this was a tremendous loss for all of us and the City of Chicago as the economic generator that the arts provide. Given that theatres needed to open with 100% capacity, our working together with fellow Chicago arts organizations has given us the opportunity to chart our way back to opening our doors and bringing our stages alive again safely.”

In addition to planning the return of fabulous Broadway shows, our masked and vaccinated staff has been working diligently to ensure that your time in the theatre is safe and inviting. We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced all touchpoints including initiating mobile ticketing and adding digital Playbills.

Our theatres do operate at 100% capacity; as such, as an audience member, the proper wearing of masks will be required of you at all times in the theatre including while in line to enter the theatre and throughout the performance. We are currently not serving or allowing food and beverage in our theatres to allow patrons to keep their masks on throughout the performance. As well, all audience members until further notice will be required to show proof that they are fully vaccinated with FDA authorized COVID-19 vaccines. Only those with vaccine exemptions [including children, religious or medica] will be required to show proof of negative COVID-19 test will be required. Due to COVID protocols, children under 2 are not allowed inside any of the Broadway In Chicago Theatres. These protocols are aligned with a growing coalition of over 60 performing arts venues and producers across Chicagoland.

*When entering the theatre audience members will be required to provide their valid ticket, be masked, provide valid I.D. (ages 16 and up), and for those guests 5 and up all will be required to provide vaccination card that proves full vaccination meaning, 14 days after your second dose of a two-dose FDA authorized ID-19 vaccine or at least 14 days after a single dose vaccine. Only for those with vaccine exemptions children including children 2 – 4, religious or medical will be required to provide proof of a negative COVID-19 test along with a photo ID and valid ticket. Tests that are accepted are either PCR test taken within 72 hours of the performance start time or an antigen test taken within 6 hours of the performance start time. No home tests will be accepted. Due to COVID-19 protocol, children under the age of 2 will not be admitted to any Broadway In Chicago Theatre. We are currently not serving or allowing food and beverage inside the theatres to allow audience members to remain masked throughout the performance.

 

Broadway In Chicago’s COVID-19 protocol may change or be extended without notice as we continue to evaluate all protocols, informed by science, and conforming to all Federal, State and local requirements and follow changing rules and guidelines as they evolve for the safety of our patrons.

If you choose not to abide by these protocols you will not be allowed admittance to any of the Broadway In Chicago Theatres.


PAST CANCELLED PERFORMANCES DUE TO COVID-19

Through our continued rigorous testing protocols, the following performances had been cancelled due to COVID-19:

Disney’s FROZEN at the Cadillac Palace Theatre – December 21 7:30 PM performance
PRETTY WOMAN at the CIBC Theatre – December 16-19, 2021 performances

We are so very sorry for any necessary cancellations. For canceled performances, all ticket holders receive a refund from their point of purchase within 30 days. For further information email [email protected] or [email protected] or [email protected].

All other Broadway In Chicago shows continue to perform as scheduled.


 

COMMONLY ASKED QUESTIONS

Q: Why did you cancel a performance?
A: We are so very sorry to have canceled any performance, but due to breakthrough cases, various performances needed to be canceled to ensure the health and safety of our audiences, cast, and staff.

Q: Can I get a refund if I am exhibiting symptoms for COVID-19 or test positive or I choose not to be vaccinated or tested?
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary.

Please include the following information:

If you purchased through Ticketmaster:
Show Name
Name on your Reservation
Performance Date
Your order number ending in CH5 from your Ticketmaster Confirmation Email.

If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request

If you are a subscriber:
Send your request to [email protected]
Show Name
Performance Date
Subscribers Name
Subscriber Account number

If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Show Name
Performance Date
Group Name
Group Account number

Q: What documents do I need to bring with me to the theatre?
A: When entering the theatre audience members will be required to provide their valid ticket, be masked, provide valid I.D. (unless 15 or under) and vaccination card that proves full vaccination meaning 14 days after your second dose of a two-dose FDA authorized COVID-19 vaccine, or at least 14 days after a single dose vaccine. Those with exemptions, including children under 5, religious or medical, must provide proof of a negative COVID-19 test along with a photo ID and valid ticket. Tests that are accepted are either PCR test taken within 72 hours of the performance start time or an antigen test taken within 6 hours of the performance start time. No home tests will be accepted. Due to COVID-19 protocol, children under the age of 2 will not be admitted to any Broadway In Chicago Theatre. Currently, food and beverage will not be served or allowed inside the theatres.

Q: How long will this protocol/policies be in place?
A: Until further notice.

Q: Where can I get my test done?
A: There are many testing centers across Chicagoland including CVS, , and The Center for Covid Control. Home tests are not accepted.

Q: What’s the difference between COVID tests?
A: COVID-19 PCR test taken within 72 hours of the performance start time (and takes 24 hours to receive results), and a negative COVID-19 antigen test taken within 6 hours of the performance start time (is known as a rapid results test as you should have results within 15 minutes).

Q: I’ve had Covid. Do I still need to be tested or obtain a vaccine?
A: Proof of Vaccine or COVID-19 Negative Test results are always required.

Q: Can I get a refund if I test positive or I choose not to be vaccinated or tested?
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary.

Q: What do I do if I lost my vaccination card?
A: Check your point of immunization; however, a photo of your immunization card or copy of the card is also accepted.

Q: Do these COVID protocols apply to children?
A: Yes, all children no matter what age, need to show proof of vaccination. Children 12 and over need to be fully vaccinated and 5 – 11 can be admitted with one vaccine that was administered at least 14 days prior to performance. For those with exemptions or unable to be vaccinated (including children), you must show proof of negative COVID-19 test. Tests that are accepted are either PCR test taken within 72 hours of the performance start time or antigen test taken within 6 hours of the performance start time, no home tests will be accepted. Due to covid protocol, no child under 2 will be allowed in the theatre. Children under 15 do not need an ID.

Q: Will there be food and drink in the theatres?
A: Currently there is no food and drink being served or allowed inside the theatre. This allows for patrons to wear their masks throughout the performance.

Q: Are Children allowed in the theatre?
A: Yes, all children no matter what age, need to show proof of vaccination. All patrons including children 5 and over need to be fully vaccinated. For those with exemptions including children, under 5, or with medical or religious exemptions, must show proof of negative COVID-19 test. Tests that are accepted are either PCR test taken within 72 hours of the performance start time or antigen test taken within 6 hours of the performance start time, no home tests will be accepted. Due to covid protocol, no child under 2 will be allowed in the theatre. Children under 15 do not need an ID.

Q: Can I bring my child under 2 years to the theatre?
A: Children under the age of 2 will not be admitted due to COVID-19 protocols.

Q: Will children and students need to have an ID?
A: No. Audience members 15 and under will not be asked for ID, but will still need to present their vaccine card or negative test.

Q: How was this protocol created?
A: Theatres across Chicagoland were the first to close and the last to open and after over 17 months closed, a consortium of over 60 performing arts venues came together to learn how to live in this new environment with the virus. By working together this group created a path to do just that and to bring you, our audiences back safely. We continue to follow guidance and mandates from the CDC, state and local government.

TICKET BUYER ASSURANCE PROGRAM THROUGH 2022

As a patron who purchases through BroadwayInChicago.com or Ticketmaster.com, our Ticket Buyer Assurance Program is available for all events that Broadway In Chicago hosts through 2022. Our goal is to be responsive to your needs, providing you with assurance to make advance ticket purchases with confidence throughout this unprecedented time.

If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit. Your health is vital to us. If you have concerns about attending your event, please let us know at least 48 hours prior to the performance time, and you’ll receive a full refund or Broadway In Chicago Credit for the future. All changes must be handled prior to your showtime.

Our future productions will continue to be reviewed as further guidance and recommendations are provided by the CDC and Chicago and Illinois Department of Public Health.

Mask Up Broadway In Chicago