SHOW CANCELLATIONS OR RESCHEDULES FAQ
TICKET BUYER ASSURANCE PROGRAM THROUGH 2022
As a patron who purchases through BroadwayInChicago.com or Ticketmaster.com, our Ticket Buyer Assurance Program is available for all events that Broadway In Chicago hosts through 2022. Our goal is to be responsive to your needs, providing you with assurance to make advance ticket purchases with confidence throughout this unprecedented time.
If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit. Your health is vital to us. If you have concerns about attending your event, please let us know at least 48 hours prior to the performance time, and you’ll receive a full refund or Broadway In Chicago Credit for the future. All changes must be handled prior to your show time.
All Broadway In Chicago programming continues to be re-evaluated based on updated health recommendations.
BROADWAY IN CHICAGO UPDATES CHANGES IN SHOW SCHEDULES
The safety and health of our patrons, staff and theatrical companies is our top priority. In response to the rapidly evolving COVID19 (coronavirus), here is an updated list of show changes:
SIX
Broadway Playhouse at Water Tower Place
New Dates: October 5, 2021 – January 30, 2022
DISNEY’S FROZEN
Cadillac Palace Theatre
New Dates: November 19, 2021 – January 23, 2022
THE SIMON & GARFUNKEL STORY
CIBC Theatre
New Dates: February 22 – 27, 2022
COME FROM AWAY
Cadillac Palace Theatre
New Dates: February 22 – March 6, 2022
MOULIN ROUGE! THE MUSICAL!
James M. Nederlander Theatre
New Dates: February 26 – April 24, 2022
MY FAIR LADY
Cadillac Palace Theatre
New Dates: June 28 – July 10, 2022
THE DEVIL WEARS PRADA
James M. Nederlander Theatre
New Dates: July 19 – August 21, 2022
JESUS CHRIST SUPERSTAR
Cadillac Palace Theatre
New Dates: July 19 – 31, 2022
Click here for a list of canceled productions due to COVID-19
If you purchased your tickets through Ticketmaster or Broadway In Chicago and your show has been canceled or rescheduled, you will be contacted by Ticketmaster or Broadway In Chicago to assure you of your refund or change of date.
Patrons with additional questions can contact their point of purchase:
If you purchased through Ticketmaster, click here for more information.
If you purchased through the box office, email [email protected].
If you are a Broadway In Chicago Subscriber, email [email protected]
If you purchased your tickets through Broadway In Chicago Group Sales, email [email protected]
Our future productions will continue to be reviewed as further guidance and recommendations are provided by the CDC and Chicago Department of Public Health.