The comfort and health of you our patrons, are our main concern. The theatre community was the first to close during COVID and the last to reopen and this was a tremendous loss for all of us and the City of Chicago as the economic generator that the arts provide. While we are all moving on, we continue to recommend masks given that we seat to 100% capacity. COVID policies have evolved over the year and we continue to work together with fellow Chicago performing arts organizations giving us all the opportunity to create together evolving COVID-19 protocol. In addition to planning the return of our Broadway Shows, our masked and vaccinated staff has worked diligently to ensure that your time in the theatre is safe and inviting. We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced all touchpoints including initiating mobile ticketing. While we no longer require masks or proof of vaccination, we do strongly recommend that you wear your mask throughout the theatre.
COMMONLY ASKED QUESTIONS
Q: Will COVID-19 protocol change at the Broadway In Chicago Theatres?
A: Due to these changing times our Broadway In Chicago COVID-19 protocol continues to evolve in consultation with more than 60 performing arts venues and producers across Chicagoland. We no longer require masks or proof of vaccination but strongly recommend your use of masks throughout the theatre. Guidelines may change without notice but will always be listed accurately on this website.
Q: Why is Broadway In Chicago still recommending patrons to be masked?
A: Due to the number of people attending theatre and that we seat to 100% capacity, we encourage (but not require) patrons to be properly masked. Protocols may change without prior notice.
Q: Are you able to ask for a refund due to changes in COVID Protocol?
A: COVID protocol can change without advance notice and there are no refunds or exchanges unrelated to COVID protocol.
Q: Can I get a refund if I am exhibiting symptoms for COVID-19
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary. Requests should be made no later than 4 hours prior to show time. No request can be processed if not received prior to your performance time.
Please include the following information:
If you purchased through Ticketmaster:
Show Name
Name on your Reservation
Performance Date
Your order number ending in CH5 from your Ticketmaster Confirmation Email.
If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request
If you are a subscriber:
Send your request to [email protected]
Show Name
Performance Date
Subscribers Name
Subscriber Account number
If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Show Name
Performance Date
Group Name
Group Account number
Q: Will there be food and drink in the theatres?
A: Yes, our bars are open offering food and beverage.
Q: Are Children allowed in the theatre?
A: As a courtesy to our patrons, attendance by children under the age of 2 is not recommended. All children regardless of age must have a ticket and will be asked to leave the theatre if exhibiting disruptive behavior. However each show gives specific recommendations for the age of children recommended or allowed and that can be found on each show page.
Q: How was this protocol originally created?
A: Theatres across Chicagoland were the first to close and the last to open and after over 17 months closed, a consortium of over 60 performing arts venues came together to learn how to live in this new environment with the virus. By continuing to work together this group has helped create and maintain a path to keep our audiences comfortable.
TICKET BUYER ASSURANCE PROGRAM THROUGH 2023
As a patron who purchases through BroadwayInChicago.com or Ticketmaster.com, our Ticket Buyer Assurance Program is available for all events that Broadway In Chicago hosts through 2023. Our goal is to be responsive to your needs, providing you with assurance to make advance ticket purchases with confidence throughout this unprecedented time.
If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit. Your health is vital to us, please let us know no later than 4 hours prior to the performance time should you be exhibiting any COVID symptoms and we will arrange an exchange or a refund if necessary. No request can be processed if not received prior to your performance time.
This protocol will continue to be re-evaluated as further guidance and recommendations are provided and can change without advance notice. Please be advised that there are no refunds for changes unrelated to COVID protocol.