Today and every day the health and comfort of you, our patrons, are our main concern. The theatre community was the first to close and the last to reopen and this was a tremendous loss for all of us and the City of Chicago as the economic generator that the arts provide. Given that theatres needed to open with 100% capacity, our working together with fellow Chicago performing arts organizations has given us the opportunity to create COVID-19 protocol to chart our way back to opening our doors and bringing our stages alive again safely. In addition to planning the return of our Broadway Shows, our masked and vaccinated staff has worked diligently to ensure that your time in the theatre is safe and inviting. We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced all touchpoints including initiating mobile ticketing and adding digital Playbills.
Given our theatres operate at 100% capacity as an audience member, the proper wearing of masks will still be required of you at all times in the theatre including while in line to enter the theatre and throughout the performance.
Note: Broadway In Chicago’s COVID-19 protocol may continue to change without notice as we continue to evaluate all protocols for the health and comfort of our patrons. If you choose not to abide by these protocols you will not be allowed admittance to any of the Broadway In Chicago Theatres.
All tickets for this canceled performance of MOULIN ROUGE! THE MUSICAL on April 15 will be automatically refunded. If you choose to exchange your tickets for another date, please contact your point of purchase by Friday, April 29. For further questions or if you have not received your refund within 45 days e-mail [email protected]. All other Broadway In Chicago shows continue to perform as scheduled.
COMMONLY ASKED QUESTIONS
Q: Will COVID-19 protocol continue at the Broadway In Chicago Theatres?
A: In these changing times, Broadway In Chicago continues to be in consultation with more than 60 performing arts venues and producers across Chicagoland (including Broadway In Chicago), regarding COVID-19 guidelines. Our guidelines have continue to evolve for the health and comfort of our patrons, staff and artists. We currently require audience members to wear masks at all times throughout the theatre (except while actively eating or drinking in the theatre only). Guidelines may change without notice but will always be listed accurately on this website.
Q: Why is Broadway In Chicago still requiring patrons to be masked?
A: Due to the number of people attending theatre, we are continuing to require all patrons to be properly masked for the health and comfort of our patrons, staff and artists. These protocols may be relaxed at any time without advance notice.
Q: Are you able to ask for a refund due to changes in COVID Protocol?
A: COVID protocol can change without advance notice and there are no refunds or exchanges related to COVID protocol.
Q: Can I get a refund if I am exhibiting symptoms for COVID-19
A: Please email [email protected] in advance of your performance date and we will do everything we can to exchange your tickets for a future date or provide a refund if necessary. Requests should be made 48 hours prior to show time but no request can be processed if not received prior to your performance time.
Please include the following information:
If you purchased through Ticketmaster:
Show Name
Name on your Reservation
Performance Date
Your order number ending in CH5 from your Ticketmaster Confirmation Email.
If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request
If you are a subscriber:
Send your request to [email protected]
Show Name
Performance Date
Subscribers Name
Subscriber Account number
If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Show Name
Performance Date
Group Name
Group Account number
Q: How long will this protocol/policies be in place?
A: Until further notice and protocol may be relaxed or altered without advance notice.
Q: Will there be food and drink in the theatres?
A: Yes our bars are open offering food and beverage that are allowed to be consumed only inside the theatre. Masks need to be worn except when actively eating or drinking.
Q: Are Children allowed in the theatre?
A: While children 5 and above is the recommended for most shows, children under the age of 2 will not be admitted due to COVID-19 protocols.
Q: How was this protocol originally created?
A: Theatres across Chicagoland were the first to close and the last to open and after over 17 months closed, a consortium of over 60 performing arts venues came together to learn how to live in this new environment with the virus. By continuing to work together this group has helped create and maintain a path to keep our audiences comfortable.
TICKET BUYER ASSURANCE PROGRAM THROUGH 2022
As a patron who purchases through BroadwayInChicago.com or Ticketmaster.com, our Ticket Buyer Assurance Program is available for all events that Broadway In Chicago hosts through 2022. Our goal is to be responsive to your needs, providing you with assurance to make advance ticket purchases with confidence throughout this unprecedented time.
If our local or state government has any restrictions in place prohibiting large gathering events at venues and your event is canceled, you will receive, at your request, a full refund or a credit with Broadway In Chicago. If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date; however, you will still have the option of asking for a refund or Broadway In Chicago Credit. Your health is vital to us, please let us know at least 48 hours prior to the performance time should you be exhibiting any COVID symptoms and we will arrange an exchange or a refund if necessary. All changes must be handled prior to your showtime.
This protocol will continue to be re-evaluated as further guidance and recommendations are provided and can change without advance notice. Please be advised that there are no refunds for changes in COVID protocol.