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Broadway In Chicago Accessible Information

Thank you for visiting our Broadway In Chicago accessibility information page. We look forward to serving your needs at any of the shows in our four Broadway In Chicago theatres.

Website Accessiblity Statement from Broadway in Chicago

Broadway In Chicago is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Broadway In Chicago is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. Broadway In Chicago is not compatible with browsers older than 3 major versions or mobile operating systems older than 5 years. Accessibility of Broadway In Chicago relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML, WAI-ARIA, CSS, JavaScript. These technologies are relied upon for conformance with the accessibility standards used. Broadway Chicago assessed the accessibility of Broadway In Chicago website by self-evaluation and external evaluation.

Accessible Seating

All four theatres are accessible for patrons with accessible needs. If you are in need of theatre tickets that require accessible seating you can purchase through Ticketmaster, but for personalized service please call:


Phone: (312) 977-1700 and press 5 or TTY: (800) 359-2525
OR
Email: accessibility@broadwayinchicago.com

Please Note: Broadway In Chicago staff are not able to assist patrons transferring to or from a wheelchair, theatre seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom, taking medications or similar activities. We are also not permitted to accompany patrons to their cars or parking garage.

Service Animals

Service animals are permitted at all of Broadway In Chicago’s Theatres. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest under the seat of the individual with a disability, not in an aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. If you’re an individual bringing a service animal, we strongly recommend that you contact Broadway In Chicago’s Accessibility line (312) 977-1700 and press 5 (TTY: (800) 359-2525) or email the accessible office at accessibility@broadwayinchicago.com.

Pricing for Accessible Seating

Accessible seating prices vary based on location, theatre and production.

CIBC Theatre: All accessible seats are priced according to the price level of the theatre with three guests allowed at the same price.

James M. Nederlander Theatre: Dress Circle and Loge accessible seats are based on the lowest price seating with three guests allowed at same price. Main Floor accessibility at regular prices.

Cadillac Palace Theatre: Back of the Main Floor are based on lowest price seating with three guests allowed at same price. Main Floor accessible at regular prices.

Auditorium Theatre: Wheelchair seating with three guests allowed at same price on the main floor far sides. Prices vary depending on production. Call (312) 341-2389 or email the accessible office at accessibility@broadwayinchicago.com.

Elevator Access

CIBC Theatre: There are elevators to the mezzanine and balcony levels at the CIBC Theatre, but once you are on those levels there are steep steps to your seats. There is no elevator access to the dress circle. For patrons who have difficulty walking, the orchestra level is advisable at the CIBC Theatre.

Nederlander Theatre: There is an elevator in the theatre lobby of the Nederlander Theatre that will provide service to the Dress Circle, the first section of the balcony, and to the lower lobby level. From the first section of the balcony, the patrons may need to navigate a few steps to their row and seats in the upper section of the balcony; the elevator opens at row D. It is more than a few steps to get to middle balcony and upper balcony from the elevator. Also, there is not a hand rail in the balcony.

Cadillac Palace Theatre: There is elevator access to all levels of the theatre at the Cadillac Palace Theatre except the loge and Lower-Balcony level. For seating above the orchestra level, the patron will need to navigate steps to their seats. There are no steps on the orchestra level.

Auditorium Theatre: There is no elevator access to the first balcony. Patrons can gain access to the first balcony only by four flights of stairs. Orchestra seats in rows AA-LL can be accessed only by two flights of stairs.

Assisted Listening Devices

All theatres have assisted listening devices to assist the hearing impaired at no cost to the patron. An ID is needed to receive the device from the House Manager and is returned at the end of the performance when the device is returned. Find additional accessible performances in Chicago at Chicagoplays.com/access

ASL/ Audio Description/ Open Captioning

There are Sign Interpreted, Audio Described, and Open Captioned performances scheduled for productions performing in Broadway In Chicago theatres. Performances are announced as they are scheduled. Below is the announced schedule:

Sign Interpreted Performances

Show Theatre Signed Performance
Death Becomes Her
Cadillac Palace
Saturday 6/1/24 7:30pm
Mamma Mia
James M. Nederlander Theatre
Friday 5/10/24 7:30pm
Mamma Mia
James M. Nederlander Theatre
Saturday 5/18/24 2:00pm
SIX
James M. Nederlander Theatre
Saturday 6/8/24 7:30pm
SIX
James M. Nederlander Theatre
Sunday 6/23/24 1:00pm
SIX
James M. Nederlander Theatre
Saturday 6/29/24 7:30pm
The Kite Runner
CIBC Theatre
Sunday 6/16/24 6:30pm
The Kite Runner
CIBC Theatre
Saturday 6/22/24 7:30pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Saturday 10/19/24 7:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Sunday 10/20/24 1:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Saturday 10/26/24 7:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Saturday 11/30/24 1:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Sunday 12/29/24 7:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Saturday 1/25/25 1:00pm

Audio Described Performances

Show Theatre Audio Described Performance
Golden Girls: The Laughs Continue
Broadway Playhouse
Saturday 5/25/24 2:00pm

Open Caption Performances

Show Theatre Open Caption Performance
Mamma Mia!
James M. Nederlander Theatre
Wednesday 5/8/24 1:00pm
Mamma Mia!
James M. Nederlander Theatre
Saturday 5/11/24 2:00pm
Mamma Mia!
James M. Nederlander Theatre
Wednesday 5/15/24 1:00pm
Mamma Mia!
James M. Nederlander Theatre
Saturday 5/18/24 7:30pm
Death Becomes Her
Cadillac Palace
Thursday 5/9/24 7:30pm
Death Becomes Her
Cadillac Palace
Saturday 5/11/24 2:00pm
Death Becomes Her
Cadillac Palace
Wednesday 5/22/24 2:00pm
Death Becomes Her
Cadillac Palace
Saturday 5/25/24 2:00pm
Death Becomes Her
Cadillac Palace
Sunday 5/26/24 2:00pm
Beetlejuice
James M. Nederlander Theatre
Friday 5/24/24 7:30pm
The Kite Runner
CIBC Theatre
Thursday 6/13/24 7:00pm
The Kite Runner
CIBC Theatre
Saturday 6/15/24 2:00pm
The Kite Runner
CIBC Theatre
Sunday 6/16/24 1:00pm
The Kite Runner
CIBC Theatre
Wednesday 6/19/24 1:00pm
The Kite Runner
CIBC Theatre
Saturday 6/22/24 2:00pm
SIX
James M. Nederlander Theatre
Wednesday 6/12/24 7:00pm
SIX
James M. Nederlander Theatre
Saturday 6/15/24 7:30pm
SIX
James M. Nederlander Theatre
Tuesday 6/18/24 7:00pm
SIX
James M. Nederlander Theatre
Friday 6/28/24 7:30pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Wednesday 10/2/24 1:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Wednesday 10/16/24 1:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Saturday 10/19/24 1:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Saturday 11/2/24 7:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Sunday 12/15/24 1:00pm
Harry Potter and the Cursed Child
James M. Nederlander Theatre
Thursday 1/16/25 7:00pm

For additional information call our accessibility line at: (312) 977-1700, menu option #5 (TTY: (800) 359-2525) or email the accessible office at accessibility@broadwayinchicago.com for complete information and reservation assistance. 

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