Show Cancellations or Reschedules FAQ

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Q: Do I get my refund?
A:
1). If it is a cancelled performance and you have purchased through Ticketmaster or Broadway In Chicago, you will receive an email to assure you of your refund or a credit if requested. Please allow up to 45 days to receive your refund as we are is experiencing an unprecedented amount of cancellations.
2). If it is a rescheduled show, your tickets will be automatically changed to the rescheduled dates and you will receive an email with more specific information about your change in date or you can check your Ticketmaster account.

Q: How long do I have to reschedule my tickets?
A: 30 days.

What if my show was postponed with no confirmed date?
A:Your tickets will be held and you will be notified of your new date once confirmed. If you have any questions or concerns reach out to [email protected].

Q: Do I need to call Ticketmaster to request my refund?
A:
1). No, if it is a cancelled performance and you have purchased through Ticketmaster or Broadway In Chicago, you will receive an email to assure you of your refund or a credit if requested. Please allow up to 45 days to receive your refund as we are is experiencing an unprecedented amount of cancellations.
2). No, If it is a rescheduled show, your tickets will be automatically changed to the rescheduled dates and you will receive an email with more specific information about your change in date or you can check your Ticketmaster account.

Q: What is a Ticketmaster Credit?
A:A Ticketmaster Credit is a credit that can be used on any Broadway In Chicago show at the James M. Nederlander Theatre, CIBC Theatre, Cadillac Palace Theatre and Broadway Playhouse, beginning mid-July 2020 through October 2022.

Q: My tickets for DEAR EVAN HANSEN had a theatre change, does my refund still apply?
A: Yes, if you purchased your tickets through Ticketmaster or Broadway In Chicago regardless for which theatre it was for, you will receive an email that your refund is in process. There is no need to call Ticketmaster. Please allow up to 45 days to receive your refund as we are is experiencing an unprecedented amount of cancellations.

Q: What If I won my tickets through a Broadway In Chicago social media giveaway?
A: If you won tickets through a Broadway In Chicago organized social media campaign, Broadway In Chicago has made best efforts to notify you of a change in date or a show. If you have not been notified, email customer service at [email protected]

Q: If I won or purchased my tickets through a charitable organization?
A: Contact the chairperson of the organization. If there are further questions or a chairperson cannot be notified, contact Broadway In Chicago’s customer service at [email protected].

Q: Are cancelled Broadway In Chicago shows ever coming back?
A: Broadway In Chicago is working with show producers to bring cancelled shows back in the future. For the most up to date schedule, join our social media or visit our website at BroadwayInChicago.com.

Q: What is the status for the remaining shows in 2020?
A: Our future productions will continue to be reviewed as further guidance and recommendations are provided by the CDC and Chicago Department of Public Health. For the most up to date information, join our social media or visit our website at BroadwayInChicago.com.

Contact Information
For Groups, contact [email protected]
For Subscribers, contact: [email protected]

BROADWAY IN CHICAGO COVID-19 UPDATE