Thank you for visiting our Broadway In Chicago accessibility information page. We look forward to serving your needs at any of the shows in our four Broadway In Chicago theatres.
All four theatres are accessible for patrons with accessible needs. If you are in need of theatre tickets that require accessible seating you can purchase through Ticketmaster, but for personalized service please complete the form HERE. We will have limited staff in the office due to Covid-19.
Phone: (312) 977-1700 and press 5 (TTY: (800) 359-2525)
Email: [email protected]
PLEASE NOTE: Broadway In Chicago’s staff are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom, with taking medications, or with similar activities. Ushers are not permitted to accompany patrons to the parking garage.
Service animals are permitted at all of Broadway In Chicago’s Theatres. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest under the seat of the individual with a disability, not in an aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. If you’re an individual bringing a service animal, we strongly recommend that you contact Broadway In Chicago’s Accessibility line (312) 977-1700 and press 5 (TTY: (800) 359-2525) or email the accessible office at [email protected]
Pricing for Accessible Seating
Accessible seating prices vary based on location, theatre and production.
CIBC Theatre: All accessible seats are priced according to the price level of the theatre with three guests allowed at the same price.
James M. Nederlander Theatre: Dress Circle and Loge accessible seats are based on the lowest price seating with three guests allowed at same price. Main Floor accessibility at regular prices.
Cadillac Palace Theatre: Back of the Main Floor are based on lowest price seating with three guests allowed at same price. Main Floor accessible at regular prices.
Auditorium Theatre: Wheelchair seating with three guests allowed at same price on the main floor far sides. Prices vary depending on production. Call (312) 341-2389 or email the accessible office at [email protected].
CIBC Theatre: There are elevators to the mezzanine and balcony levels at the CIBC Theatre, but once you are on those levels there are steep steps to your seats. There is no elevator access to the dress circle. For patrons who have difficulty walking, the orchestra level is advisable at the CIBC Theatre.
Nederlander Theatre: There is an elevator in the theatre lobby of the Nederlander Theatre that will provide service to the Dress Circle, the first section of the balcony, and to the lower lobby level. From the first section of the balcony, the patrons may need to navigate a few steps to their row and seats in the upper section of the balcony; the elevator opens at row D. It is more than a few steps to get to middle balcony and upper balcony from the elevator. Also, there is not a hand rail in the balcony.
Cadillac Palace Theatre: There is elevator access to all levels of the theatre at the Cadillac Palace Theatre except the loge and Lower-Balcony level. For seating above the orchestra level, the patron will need to navigate steps to their seats. There are no steps on the orchestra level.
Auditorium Theatre: There is no elevator access to the first balcony. Patrons can gain access to the first balcony only by four flights of stairs. Orchestra seats in rows AA-LL can be accessed only by two flights of stairs.
ASL/ Audio Description/ Open Captioning
There are Sign Interpreted, Audio Described, and Open Captioned performances scheduled for productions performing in Broadway In Chicago theatres. Performances are announced as they are scheduled. Below is the announced schedule:
For additional information call our accessibility line at: (312) 977-1700, menu option #5 (TTY: (800) 359-2525) or email the accessible office at [email protected] for complete information and reservation assistance.
DEAF AND HARD OF HEARING
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ASSISTED LISTENING DEVICES
All theatres have assisted listening devices to assist the hearing impaired at no cost to the patron. An ID is needed to receive the device from the House Manager and is returned at the end of the performance when the device is returned.
Find additional accessible performances in Chicago at Chicagoplays.com/access