KNOW BEFORE YOU GO TO ALL BROADWAY IN CHICAGO SHOWS

Broadway In Chicago is looking forward to welcoming you into our theatres. Our masked and vaccinated staff has been working diligently to continue to ensure your safe and comfortable attendance at our theatres. This is our top priority.

We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced touchpoints including mobile ticketing and online Playbills available.

Our theatres operate at 100% capacity; as such for your safety, protocols for our theatres have been reviewed by a coalition of over 60 performing arts venues across Chicagoland.

TO CONFIRM THE DATE AND TIME OF YOUR SHOW

If You Are A Subscriber Or Group:

If You Are An Individual Ticket Buyer:

Should You Need Help In Learning How To Access Your Account:

HEALTH & SAFETY

REQUIRED PROTOCOL
In order to attend a Broadway In Chicago Theatre, you must comply with the following:

MASKS
All patrons will be required to wear a mask at all times throughout the theatre (except when actively eating and drinking only allowed in the theatre). Neck gaiters, bandanas, and masks with venting are not acceptable. If you attend without an appropriate mask, you will be provided with a disposable mask at the theatre. Due to the Mask mandate children under 2 are not allowed in the theatre. Broadway In Chicago reserves the right to remove patrons who do not follow all guidelines from our theatres.

There are no refunds or exchanges related to COVID Protocol.

MOBILE TICKETING
We have moved to mobile ticketing for both your convenience and to minimize touch points at the theatre. To access your mobile tickets, make sure your device is fully charged before arriving to the theatre!

We encourage you to add your tickets to Apple Wallet (iPhones) or Google Pay (Android). Screenshots are not accepted for entry. For more helpful information on mobile tickets including how to download your tickets to your device, CLICK HERE.

ELEVATORS
We encourage guests to use the stairs when possible. Elevators will be monitored to ensure reduced capacity.

SECURITY CHECKS
Regular security screening will be in place including bag check. No outside food or drink will be allowed into the venue.

COAT CHECK
Please do not bring anything to the theatre that will not fit comfortably under your seat. There are no coat check facilities available.

PLAYBILLS
There will be Playbill distribution at the theatre and for your convenience, we will also have Playbills available online at your performance.

HAND SANITIZER
Dispensers will be placed at the entrance of the venue.

COUGHING AND SNEEZING
Coughing will be monitored in the theatre and anyone who exhibits pronounced coughing or sneezing during the performance will be asked to step out of the theatre.

THEATRE CLEANING PRACTICES
Our theatres are cleaned and sanitized after each performance and use cleaning products and protocols which meet EPA guidelines for use and are effective against viruses, bacteria, and other airborne and blood-borne pathogens.

EXCHANGES AND REFUNDS
If you are exhibiting any COVID-19 symptoms, prior to your performance, please contact Broadway In Chicago Customer Service at 312-977-1702 or email [email protected] immediately and if possible, 48 hours prior to your performance time and we will arrange for a credit for a later date or a full refund if needed. There are no refunds or exchanges for requests made after your showtime. There are no refunds or exchanges related to COVID protocol.

When sending your request provide the following:

If you purchased through Ticketmaster:
Show Name
Name on your Reservation
Performance Date
Your order number ending in CH5 from your Ticketmaster Confirmation Email.

If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request

If you are a subscriber:
Send your request to [email protected]
Show Name
Performance Date
Subscribers Name
Subscriber Account number

If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Show Name
Performance Date
Group Name
Group Account number