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KNOW BEFORE YOU GO TO ALL BROADWAY IN CHICAGO SHOWS

Broadway In Chicago is looking forward to welcoming you into our theatres. We continue to have our staff be masked and vaccinated for your comfort.

We have enhanced our air handling and filtration throughout the theatres, incorporated new sanitation technologies, and have reduced touchpoints including mobile ticketing.

Our theatres operate at 100% capacity; as such for your safety, protocols for our theatres have been reviewed by a coalition of over 60 performing arts venues across Chicagoland.

TO CONFIRM THE DATE AND TIME OF YOUR SHOW

If You Are A Subscriber Or Group:

If You Are An Individual Ticket Buyer:

Should You Need Help In Learning How To Access Your Account:

MASKS
All guests are recommended to wear a mask in the theatre however, it is no longer required. There are no refunds or exchanges related to COVID Protocol.

MOBILE TICKETING
We have moved to mobile ticketing for both your convenience and to minimize touch points at the theatre. To access your mobile tickets, make sure your device is fully charged before arriving to the theatre!

We encourage you to add your tickets to Apple Wallet (iPhones) or Google Pay (Android). Screenshots are not accepted for entry. For more helpful information on mobile tickets including how to download your tickets to your device, CLICK HERE.

CHILDREN
As a courtesy to our patrons, attendance by children under the age of 2 is not recommended. All children regardless of age must have a ticket.

ELEVATORS
We encourage guests to use the stairs when possible. Elevators will be monitored to ensure reduced capacity.

SECURITY CHECKS
Regular security screening will be in place including bag check. No outside food or drink will be allowed into the venue.

COAT CHECK
Do not bring anything to the theatre that will not fit comfortably under your seat. Coat or bag check facilities are not available.

HAND SANITIZER
Dispensers will be placed at the entrance of the venue.

NOISE OR DISTRUPTION
Any disruptive behavior during the performance including loud singing, talking, coughing, etc… will be monitored in the theatre. Those patrons that exhibit this behavior during the performance will be asked to step out of the theatre.

THEATRE CLEANING PRACTICES
Our theatres are cleaned and sanitized after each performance and use cleaning products and protocols which meet EPA guidelines for use and are effective against viruses, bacteria, and other airborne and blood-borne pathogens.

EXCHANGES AND REFUNDS
If you are exhibiting any COVID-19 symptoms, prior to your performance, please contact Broadway In Chicago Customer Service at 312-977-1702 or email [email protected] immediately and if possible, 48 hours prior to your performance time and we will arrange for a credit for a later date or a full refund if needed. There are no refunds or exchanges for requests made after your showtime. There are no refunds or exchanges related to COVID protocol.

When sending your request provide the following:

If you purchased through Ticketmaster:
Show Name
Name on your Reservation
Performance Date
Your order number ending in CH5 from your Ticketmaster Confirmation Email.

If you purchased your tickets from one of our box offices:
Provide the above information and include a picture of your ticket with your request

If you are a subscriber:
Send your request to [email protected]
Show Name
Performance Date
Subscribers Name
Subscriber Account number

If you are a group leader or part of a group ticket purchase:
All group requests need to come from the Group Leader or the person who booked the group.
Send your request to [email protected]
Show Name
Performance Date
Group Name
Group Account number