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Mobile Ticketing for Subscribers

Your Phone Is Your Ticket

Mobile Tickets Frequently Asked Questions

Click here for FAQ >

What is a QR code? What is a Barcode?

What is a QR code?

A QR code (pictured above) is a type of optical label that stores specific information; in this case your ticket and where you are sitting in the theatre!

adding tickets bar code

Log in to Account Manager Web

STEP 1
Visit https://am.ticketmaster.com/bic/ on your smart phone’s web browser

account manage sign in iphone

STEP 2
Use the same email address and password that you used to log in to the previous version. Please note that you can no longer log in with your account number.

account manage iphone

Adding Tickets to Your Phone | iPhone

WE RECOMMEND ADDING TICKETS FOR YOUR NEXT SHOW ONLY, rather than adding all of your season shows to your phone now.

Keeping tickets in Account Manager allows for maximum flexibility in terms of transferring and exchanging tickets closer to your show dates.

STEP 1
Log in to your account by visiting https://am.ticketmaster.com/bic/

account manager
STEP 2
Select your event and tap VIEW BARCODE to display your tickets on screen, swipe right to see additional tickets.
Manage tickets
STEP 3
Tap Add to Wallet under the barcode and you are done!
*Not compatible using search engines such as Google, you must use a web browser such as Safari, Chrome, Firefox.
android add tickets QR code

Adding Tickets to Your Phone | Android

WE RECOMMEND ADDING TICKETS FOR YOUR NEXT SHOW ONLY, rather than adding all of your season shows to your phone now.

Keeping tickets in Account Manager allows for maximum flexibility in terms of transferring and exchanging tickets closer to your show dates.

STEP 1
Log in to your account by visiting https://am.ticketmaster.com/bic/

android tickets account manager
STEP 2
Select your event and tap your tickets to display them on the screen.
managing tickets on android phone
STEP 3
Tap Google Pay’s “Save to Phone”. If you do not see Google Pay, visit Google HERE
adding tickets to android

Preparing For Your Show

Preparing for your show? Follow these steps in advance for quick and easy entry into the theatre:

  1. Log In to Account Manager on your mobile device
  2. Select the upcoming event to access your tickets
  3. If you have guests arriving separately, now is a great time to transfer tickets to them (they will need to create a Ticket Master account in order to accept the tickets)
  4. Follow the instructions provided above to add tickets to your Apple Wallet or Google Pay. Screenshots or print out of your tickets will not be accepted at the theatre.
  5. Be sure your mobile device is charged prior to arriving at the theatre.
  6. If you have not yet added your tickets to your phone, be sure to do so BEFORE GOING THROUGH SECURITY.
  7. Keep your tickets out until you are seated – you will need them at the front door and again in order to be seated.

Managing Your Tickets

The Account Manager allows you to quickly view, access and send your tickets.

Send tickets to family and friends via text, email and popular social media options like Facebook messenger or Twitter.

With the Account Manager, you are able to quickly search for upcoming events!

Sending Your Tickets

STEP 1
Select Mange My Ticket(s), then choose your event and tap SEND to send your tickets to someone else.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Season Ticket Holder Mobile Ticketing send tickets

STEP 2
Type in the First Name, Last Name, Email and an optional note for the person you would like to send the tickets to. Click, SEND.

From there, you are all set! Click, DONE. If you ever need to reclaim the tickets, click RECLAIM to deactivate the offer.

Season Ticket Holder Mobile Ticketing Sending tickets

Exchanging Your Tickets (Desktop Only)

At this time, exchanges are only available via desktop or laptop computer. Visit the Exchange Your Tickets section under the Subscription tab for information on how to exchange tickets.

Season Ticket Benefits

*Enjoy EXCLUSIVE exchange privileges based on availability via box office, online and phone! Some fees may apply.

CLICK HERE FOR FURTHER POLICY INFORMATION 

Subscription Office Hours: Monday – Friday, 10:00AM – 5:00PM

Phone: (312) 977-1717
Fax: (312) 977-0519
Email: subscriptions@broadwayinchicago.com
Mail: Broadway In Chicago
Attn: Subscription Department
17 North State Street, Suite 810
Chicago, IL 60602