The Full Time Front of House Operations Associate is responsible for overseeing the front of house administrative duties at our main office, as well as assisting in the FOH operations at all four of our theatrical venues. They will work closely with the FOH Operations Manager to head up all communication with staff regarding scheduling, time off requests, interviews, onboarding, and orientation. They will ensure that the FOH operation runs as smoothly as possible before, during and after the shows, while aiding the staff to provide the best customer service possible. This full-time position requires a flexible work schedule, including evenings, weekends, and holidays.
Responsibilities will include but are not limited to:
- Hiring/Onboarding/Training all Front of House Employees
- Scheduling and payroll for union and non-union employees
- Comfortable managing up to 150 employees
- Assisting and monitoring front of house staff
- Monitoring and addressing any employee concerns
- Conflict resolution
- Managing and troubleshooting ticket scanners and computers
- Working with FOH Operations Manager to schedule ADA performances from requests through playoff.
- Ensuring that all Patrons have a safe and pleasant experience.
- Providing excellent customer service
- Effectively communicating with all departments
- Effectively directing staff and patrons in the event of an emergency
- Completing show reports
APPLICATION GUIDELINES: Please send resume and application to BIC-HR@broadwayinchicago.com. Include your name and the position you are applying for in the subject line of your email (NAME – FOH Operations Associate).
Applications may also be submitted by mail to: Broadway In Chicago, C/O HR DEPT, 17 N State St, Suite 810, Chicago, IL, 60602
Broadway In Chicago Employment Application
Broadway In Chicago is an equal opportunity employer and is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.
