Theatre Information

How do I obtain tickets to a Broadway In Chicago show?
Please visit our ticket information page for details.

What are the hours and locations of the box offices?
Box office hours vary, please call (312) 977-1700 for the current week’s hours.
The Oriental Theatre box office is located at 24 W. Randolph, between State and Dearborn.
The PrivateBank Theatre box office is located at 18 W. Monroe, between State and Dearborn.
The Cadillac Palace box office is located at 151 W. Randolph, between Wells and LaSalle.
The Auditorium Theatre box office is located at 50 East Congress Parkway, between Michigan Avenue and Wabash.

Where can I find seating charts?
Seating charts are available on this website.

Can all ages attend shows at Broadway In Chicago theatres?
As a courtesy to our patrons, it is the policy of the theatre not to admit children under the age of 5. This policy may be altered from time to time based on Shows and Show content. You will be made aware of particular age restrictions during your purchase. Some shows make further age appropriate recommendations and Broadway In Chicago will provide those on its website; however, judgment of the content for each show should be made on an individual basis prior to purchase. When available, Broadway In Chicago provides links to show websites for further information. All patrons, regardless of age, must have a ticket.

How early can I pick up tickets that are held at will call?
You may pick you tickets up from the box office as soon as you receive a confirmation number. Tickets are available up to show time, but we suggest to retrieve your tickets a half hour before the show.

Where can I go to eat before or after the show?
There are a number of fine restaurants near the three Broadway In Chicago theatres. You can find a list of them here.

Where can I park for the show?
InterParking is the official parking garage of Broadway In Chicago. Present your ticket stub at the parking garage to receive the special theatre rate. You can find the location of an InterParking garage near the theatre you will be attending here.

When does the theatre open?
The theatre lobby spaces normally open 45 minutes prior to the start of the show. The House (or seating area) will open approximately 30 minutes prior to the start of the show.

Is photography permitted in the theatre?
The use of cameras or sound recorders is strictly prohibited by law inside the theatre at any time.

Are mobile phones and beepers permitted in the theatre?
Yes, but please turn off all cellular phones, beepers, and alarm watches before the show begins. If you are in need of a number at which you can be reached in the event of an emergency, please see our contact page.

What are the provisions for hearing impaired patrons?
Assisted listening devices are available at no charge to patrons and may be secured from the House Manager and must be secured with a driver’s license or major credit card. A schedule of performances that will be interpreted for the Deaf and Hard of Hearing is available by calling (312) 977-1700, menu option #5 (TTY: (800) 359-2525). For more information on Broadway In Chicago’s provisions for patrons with special needs, you may also visit our special needs section.

What are the provisions for patrons with accessible seating needs?
Please call (312) 977-1700 and choose menu option #5 (TTY: (800) 359-2525) to inquire about accessible seats. For more information on Broadway In Chicago’s provisions for patrons with accessible needs, you may also visit our accessible seating section.

What if I arrive late for a show?
All shows begin promptly at the time indicated on your ticket. Any patron who arrives late, or leaves the auditorium during the performance, will be seated at the discretion of the Management. Patrons are urged to remain seated while the performance is in progress. Broadway In Chicago reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed to be disorderly or who fails to comply with these or other Broadway In Chicago policies.

Is there an emergency phone number at which I can be reached during the performance?
The emergency phone numbers to the theatres are:
The PrivateBank Theatre: (312) 977-1700
The Oriental Theatre: (312) 782-2004
The Cadillac Palace Theatre (312) 384-1502
The Broadway Playhouse (312) 977-1700 ext 2250

Please leave your seat location with the House Manager if you need to be contacted. If someone needs to contact you in an emergency, he MUST be able to give your seat location.

Is smoking permitted in the theatre?
In accordance with the city of Chicago by-laws, smoking is not permitted anywhere in the theatre at any time. If you wish to smoke, you must leave the building and take your ticket stub with you for readmittance.

Is there a lost-and-found?
Please call (312) 977-1700 for lost and found.

Is there elevator service in the theatre?
Elevator service is available to most levels of each theatre. However, you will need to navigate stairs to most seats on the upper levels of the theatre. For accessible seats, please call our accessibility specialist at (312) 977-1700, menu option #5 (TTY: (800) 359-2525 ), or e mail: [email protected]. For more information on Broadway In Chicago’s provisions for patrons with special needs, you may also visit our special needs section.

May I bring refreshments into the theatre?
Refreshments from Broadway In Chicago concessions are allowed in the lobbies. Bottled water is the only beverage allowed inside the auditorium. You may not bring any outside food or drink into the theatre. The theatre is not responsible for any food or drink items left in the lobby, restrooms or coat check ares.

Can my tickets be exchanged for another date or for a refund?
There are no refunds or exchanges on tickets.