New Subscriptions Available March 14th!
Call (312) 977-1717 or e-mail firstname.lastname@example.org
to place an early bird order!
Administrative Office Hours:
Monday – Friday, 9:30 – 5PM
||Broadway In Chicago Attn: Subscription Department 17 North State Street, Suite 810 Chicago, IL 60602
*At times, we experience heavy call volume. While we do our best to get back to you in a timely manner, we encourage you to send us an email to email@example.com in addition to leaving a voicemail. Season packages must be purchased online by contacting the administrative office at the information listed above.
SEASON TICKET BENEFITS
*Enjoy FREE, EASY and UNLIMITED exchange privileges via mail, e-mail and phone!
- Lost tickets? Our friendly staff will replace your tickets for free!
- Purchase additional tickets at a discounted rate for select shows before the general public!
- Discounted Suite Service, order directly from the subscription office!
- Want to sit closer? Ask about upgrading your seats for your favorite show!
- Take the Historic Theatre Tour for FREE to get acquainted with your venues!
- Receive invitations to special events throughout the season!
- The best seats for shows that are sure to sell out!
Note : Tickets may not be resold in any way. Tickets may not be transferred or distributed to any person or entity for sale.
Tickets purchased from Broadway In Chicago cannot be resold, transferred or distributed to any ticket broker or any other person or entity for resale. Broadway In Chicago reserves the right to deny admission to any person seeking admission with a ticket obtained in violation of the terms of this paragraph. Broadway In Chicago further reserves the right to seek recovery from the ticket purchaser for all damages incurred by Broadway In Chicago as a result if any breach of this paragraph together with attorney’s fees and other reasonable expenses incurred by Broadway In Chicago in collecting such damages. However, in no event shall the amount of damages be less than five (5) times the price printed on the face of each ticket obtained in violation of the terms of this paragraph. Should it come to the attention of Broadway In Chicago management that the ticket purchaser is a ticket broker, all current and future orders may be cancelled without notice or justification of action.
Season Ticket Holders enjoy the benefit of exchanging tickets to another performance of the same show. Exchanges will be made from the best available seating. Unfortunately, comparable seating cannot be guaranteed. We kindly ask that requests be made 48-hours prior to your regularly scheduled performance. Any requests for reseating for a missed performance may not be able to be filled. Missed performances are never refunded. Also, the only time there is a fee associated with exchanges is when moving into a higher priced performance or seat location; otherwise the exchanges are a free of charge service to subscribers only.
Exchanges in Person:
For in person exchanges, please bring your tickets to any Broadway In Chicago box office: Cadillac Palace, Oriental, Broadway Playhouse or Bank of America Theatre. For current box office hours please call 312.977.1700 (dial 2)
Exchanges by Email:
You may scan your tickets and e-mail your exchange request to firstname.lastname@example.org. Please be sure to include at least 3 different date options so we can give you the most comparable seating.
Exchanges by Phone:
Please call 312.977.1717 with your exchange date requests. Please note that we do not process your exchange in house, and must shuttle it to the box office, so exact exchanges locations are not always available.
Account Holder and After Hours:
Ticket exchanges can only be requested by the account holder or those listed as authorized by the account holder. The subscription office hours are Monday-Friday 10am-5pm. If it is after hours, the weekend, a holiday or any time-sensitive matter, please go in person to one of our box offices.
We ask you please have all exchange requests submitted at least 48 hours before the scheduled performance date. If it the day of you must call and speak with an agent. If you do not speak with an agent the request will not get processed and you will have to go to the box office to exchange the tickets in person as to avoid losing those seats.
Season Ticket Holders are able to purchase tickets even before shows are on sale to the public. You may mail, email or call your additional ticket requests, up to ten (10) tickets per production, to the Subscription Department directly to process. You may also visit a box office in person. In any written correspondence please leave a phone number where you can best be reached during the day if we need to ask for more information. For any additional ticket order processed by an agent via e-mail or over the phone there is an $8 handling fee per ticket. Orders done in person at the box-office have a waived handling fee. Tickets may not be resold in any way. Tickets may not be transferred or distributed to any ticket broker or any other person or entity for resale. Any tickets found in violation of this rule are subject to cancellation without notification. Click HERE to download Additional Ticket Order Form.
MAKE IT SPECIAL & ADD SUITE SERVICE
Suite Service can be added to any performance and provides the following:
- A private suite available 45 minutes prior to performance time
- Complimentary light hors d’oeuvres and drinks at our private bar
- Small desserts and open bar during intermission
- Private restroom facilities, coat check and courtesy phone for local calls
- First class attentive service
To order Suite Service at $30 a person for each your performances, please mail, email or call the Subscription Department.
Address, phone changes can only be made by the account holder, in writing by e-mailing: email@example.com. If you relocate, please mail your change to Broadway In Chicago, 17 N State Street, Suite 810, Chicago, IL 60602. We need correct address and contact information in order to assure quality service and delivery of your tickets.
SPECIAL ACCOMMODATIONS / ACCESSIBILITY
For information about these services and accessible seating please call (312) 977-1717 or you can try the main accessible seating line at (312) 977-1700 x1259 as a second option!
For the kids in your theatre family, booster seats are available at most shows by checking in at the coat check area.
Late seating times vary and are at the discretion of the Front of House staff at each performance. Our lobby doors open 45 minutes prior to the performance.
As a courtesy to other patrons, children under the age of five will not be admitted to Broadway In Chicago theatres. Child-friendly shows may allow younger
For the listing of full house rules, please click HERE.
LOST TICKET INSURANCE
If you have lost your tickets, or have yet to receive them for upcoming performances, please call the Season Ticket office at 312.977.1717 as soon as you realize the loss. We will confirm your assigned seating and have a “location pass” waiting for you one hour prior to show time. For missed performances please contact the subscription office to see if there is anything there are other arrangements to be made. For security purposes, location passes cannot be mailed. If you are unable to speak with a subscription representative about your lost tickets, please go to your scheduled performance an hour before your show time and speak with a box office agent.
Season Ticket Disclaimer:
Season Series packages are purchased and issued subject to the policies and regulations of Broadway In Chicago. Series and individual tickets are never refundable. Prices include all handling fees and discounts. Tickets may be exchanged for another performance of the same show. Additional charges may apply on exchanges. Due to the nature of theatrical books, dates, times, performers, play schedules and venues are subject to change. In the event of an unavoidable change, Broadway In Chicago reserves the right to present a substitution. Seating will be assigned to comparable locations for shows at all theatres. No tickets purchased pursuant to a Season Ticket Holder contract may be resold for any amount other than the price printed on the ticket. Tickets acquired hereunder may not be resold, transferred or distributed to any ticket broker or any other person of these terms. If you have not received your tickets at least two weeks prior to any scheduled show in your season series package, please call Series Services at 312.977.1717. Please note playing schedules of the series engagements and that all performance dates and shows are subject to change. Missed performances will NOT be refunded.
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